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FAQ

  • 26 Jul

1.Is there any riders's weight limitation for your bicycle wheels or rims ?

Yes, there is limited riders weight for our carbon bicycle wheels or rims,

You can refer to "size guide" .

And if your weight is under the maximum riders' weight, you can feel free to ride on our wheels and gain a very safe and comfortable ridding experience.

 

2.What forms of payment do you accept for purchase of my order?

For payment, we accept T/T, Paypal, Western Union,MoneyGram. Paypal would be the best which you can pay your order directly online.

 

3.What about customs and duties?


All orders are subject to normal import duty, taxes and customs clearance charges in the destination country. International shipping duties and taxes are the customer's responsibility; We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. If a customer refuses shipment due to duties and taxes, they will be liable for any costs incurred by our International.

 

4.Is it possible to send the parcel as GIFT with a low value to avoid VAT and custom charge?

Yes,we will mark the parcel as GIFT and write a low value. (sometimes this would not work for the destination to Spain or Danmark,because the Spainish or Dannish customs would require the payments transfer documents for customs clearance,if you can exchange the documents,we will help on marking low value.)

5.Did you receive my order?

When an order is placed on http://www.diy-carbonbike.com, an order confirmation email is sent to your email address which you registered on our website,please pay attention to check your emails.


6.Can I track my order online?

You may track an order and view the order status and track information in the order history details. Also, once your order has shipped, a Shipping Confirmation email is sent to you with the tracking website and the tracking number. You can use this tracking number to track your order via the carrier's tracking site.Tracking link:

http://www.ems.com.cn/english.html

http://www.speedpost.com.sg/

http://www.singpost.com/

 

7.What is the processing time and delivery time for my order?

We sticks to the principle of managing every order of our customers at the first time. Normally the processing time is 3-5days, and it takes about 3-10days if the stock running out. As for bulk orders, it would take about 15-25days. We will ship your goods immediately with careful package after the processing time. For small order, the delivery time will be 5-15days, and for bulk order, it will take around 25days (except for special cases e.g. longer customs clearance times/ severe weather and flooding etc.). To calculate the estimated arrival date, add the processing time and the delivery time, and remember to skip weekends and holidays.

 

8.How will you package my goods?Is it safe for them to reach me?

We takes new packing box which is much more stiff and secured. We designed a new box with strong inside structure. It will protect the carbon products from the possible violently throwing and pressure during the shipping progress. Please be rest assured that your goods will reach you in perfect condition and they can be well protected by this new design packing.Therefore,it will be very safe.

 

9.Do the products come with manufacturer warranty?

Yes,we offer 1 or 2 years quality warranty for the products from our company.

 

10.Can I put my logo design or name on wheels or rims?

Yes,we offer customized painting service.please contact us .

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